SmallBizGenius Analysis
Simplyswim is a popular online retailer specializing in swimwear and swimming accessories, earning generally positive reviews. Customers frequently praise the wide selection, product quality, and efficient delivery, though some report issues with sizing and occasional shipping delays.
Category Breakdown
Scores based on analysis of 276 recent reviews
Product Quality
8.2/10Many reviewers praise the high quality of Simplyswim's products, especially swimsuits and goggles. Customers often mention the durability and comfort of the swimwear, with some specifically noting the Zoggs brand for its longevity and shape retention.
42 reviews mention thisShipping & Delivery
7.8/10A significant number of reviewers are pleased with the prompt and efficient delivery service provided by Simplyswim. Customers frequently mention receiving their orders quickly and being kept updated on the status of their shipments.
38 reviews mention thisEase of Ordering
8.5/10Reviewers consistently highlight the easy and straightforward ordering process on Simplyswim's website. Many appreciate the clear navigation and user-friendly interface, making it simple to find and purchase desired items.
25 reviews mention thisCustomer Service
7.0/10Several reviewers mention positive experiences with Simplyswim's customer service, noting swift and helpful responses to inquiries and issues. Some customers specifically praise the company's handling of returns and exchanges.
15 reviews mention thisSizing Issues
4.5/10A recurring issue among reviewers is the inconsistency in sizing, particularly with swimsuits and goggles. Some customers report that items run too small or too large, leading to the need for returns or exchanges.
10 reviews mention thisProduct Range
8.0/10Customers appreciate the wide selection of swimwear and accessories available on Simplyswim's website. Many reviewers mention being able to find specific brands, designs, and sizes that they had been searching for.
8 reviews mention thisPros & Cons
What Customers Love
"Amazing selection of really good quality swimsuits."
"Delivery was on time and very fast, I was kept updated on my order and my item arrived in perfect condition."
"Really easy ordering process."
"Have had several swimsuit from simply swim and have always been very satisfied with prompt delivery. I have usually bought Zoggs brand and the last well no fading and they keep their shape too."
"I had a problem with a swimsuit. The response was swift and excellent from Simply Swim. Thank you"
Common Complaints
"Naturally the swimming trunks are the wrong size, although I only realized that after actually wearing them at the pool so I can't return them"
"Only issue (if you would call it that), was the shipping was a bit slow. Maybe due to the time, being too close to Christmas."
"I am very unhappy. My first order did not arrive in time for my holiday."
"However this time I noticed a little scratch on the front of the lense, it is very small but in the middle of the one goggle."
"2 piece swìm costume gives one dignity with the shorts. However the top rolls up a bit when swimming or in the jacuzzi. This can be quickly corrected but is no better even after buying a size bigger."
Common Questions About Simplyswim
Answers derived from customer review patterns
Is Simplyswim legit and trustworthy?
Yes, Simplyswim appears to be a legitimate and trustworthy online retailer. Based on the reviews, most customers report positive experiences with the company's products and services. While some customers have experienced issues with sizing or shipping, the majority of reviews indicate that Simplyswim is a reliable source for swimwear and accessories. The company also seems to have responsive customer service, addressing issues and inquiries in a timely manner.
Based on 45 reviewsDoes Simplyswim have good customer service?
Simplyswim generally receives positive feedback regarding its customer service. Several reviewers mention that the customer service team is responsive and helpful in resolving issues. Customers appreciate the swift and efficient handling of inquiries, returns, and exchanges. While there are a few negative reviews mentioning problems with returns, the overall sentiment suggests that Simplyswim's customer service is reliable and effective.
Based on 15 reviewsIs Simplyswim worth it for small business?
For small businesses needing swimwear or accessories, Simplyswim could be a worthwhile option. The company offers a wide range of products, generally receives positive reviews for product quality and delivery speed, and has a responsive customer service team. However, small business owners should be aware of potential sizing inconsistencies and occasional shipping delays. If these factors are carefully considered, Simplyswim can be a reliable supplier for swimming-related products.
Based on 20 reviewsWhat is Simplyswim's return policy like?
The reviews provide limited information about Simplyswim's specific return policy, but they do indicate that returns and exchanges are possible. Some customers mention successfully returning items that were the wrong size or had issues. However, there are also a few negative reviews mentioning difficulties with the return process or delays in receiving refunds. It is recommended to check Simplyswim's website for the most up-to-date information on their return policy.
Based on 5 reviewsAre Simplyswim's goggles suitable for smaller faces?
The reviews are mixed regarding the fit of Simplyswim's goggles, particularly for smaller faces. While some customers find the goggles comfortable and well-fitting, others report that they are too wide or don't seal properly. One reviewer specifically mentions purchasing goggles marketed for females/smaller faces but finding them too wide. Therefore, customers with smaller faces may need to carefully consider the sizing and adjustability of the goggles before purchasing.
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